FAQ

I still have not received my order confirmation email, where is it?
Try looking in your junk or spam folder. You can also search your emails for "Order Confirmation # from: nailalune19@gmail.com. "
How do I cancel an order?
All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.  *Orders cannot be updated once they are placed

How do I contact customer service?
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at nailalune19@gmail.com or via phone at (510)9157879.
What is the most dramatic Naila Lune Lash?
The most dramatic Naila Lune Lash style is “Cannes” in our Drama Collection. We recommend these lashes for the most glamorous and bold looks. 
How do I care for my Naila Lune Lashes?
The way to care for your Naila Lune Lashes is to gently rub them with oil or makeup remover to remove excess glue or makeup then gently wash them with soap and water. The final step is to let them air dry.
 
How do I apply my Naila Lune Lashes?
Step 1: After completing your eyeshadow and eyeliner application of choice, curl your lashes and apply mascara.
Step 2:

Using a Naila Lune tweezer, hold the lashes and dab on a thin layer of glue to the lash band with a cotton swab.

“Never squeeze the glue from the tube directly onto the lash base," I put a drop of glue on the middle of a Q-tip and drag the lash through it. This adds the right amount without overflow.”

A note on color: dark glue will blend into your eyeliner better. I prefer black glue since it blends right into the lashes. But worry not: the standard white stuff will dry clear, so you'll be fine. Naila lune eyelash adhesive comes in black to conceal lash line.

Step 3: Let the glue dry for 15 seconds to prevent the lashes from sliding around when you apply them to your eye. An important tip is to wave the lashes around before you apply them to your eye.

Step 4: Using the tweezers again, put the lashes in place right where your eyeliner is and press them into the lash line carefully.

Step 5: The final step Extra eyeliner and another coat of mascara will tie it all together, filling in any little gaps. (Optional Note): Adding a touch of mascara to the fake lashes will help blend them with your real lashes.

 


Do Naila Lune Lashes come with glue?
Naila Lune Lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes or our Naila Lune eyelash adhesive .

Do you ship internationally?
Yes, we ship to almost every country worldwide.

What language should my order be placed with?
All orders must be entered and processed in English
Customs and Duties information.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

How much is shipping to my country?
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase.  Please note that some Customs and Duties can be applied once the order arrives to the country of destination.